Rocket Casino Review: the studios behind the games

Rocket Casino games number more than 6,000, and the catalogue is grouped into pokies, live dealer, table games and video poker. That grouping is the first filter I use, but the studio tells you more. The line-up includes BGaming, Playson, Nolimit City, Hacksaw Gaming, Evolution and Playtech, which gives a spread from easy-going pokies to volatile ones and from an automated wheel to dealer-run tables.

What should you look for? Open a game's information panel before staking anything: it shows the rules and the return figure. The average return quoted for Rocket is around 96%, a fair yardstick when you compare titles. I also check whether a game offers a demo mode, because a few free rounds tell you more about its pace than any description. Keep a short list of titles you enjoy, because in a lobby this size the same game can be surprisingly hard to find twice. The sections below go format by format, starting with the pokies.

Phone players get two routes into the lobby, and the Rocket Casino app is only one of them. The operator lists apps for iOS and Android, and there is also the mobile website, which runs in any up-to-date phone browser. I did most of my phone testing in the browser, since that is what most people try first, and I could reach the same four formats as on desktop (pokies, live dealer, table games and video poker) without hunting for them.

A catalogue of more than 6,000 games is harder to browse on a small screen, so the way you search matters more on a phone. My habit is to type a studio name instead of scrolling. BGaming, Playson, Nolimit City and Hacksaw Gaming are good starting points for pokies, while Evolution is the name to search when you want a live table. Modern pokies generally adapt to a touch screen and to portrait or landscape, so the format rarely gets in the way.

Live dealer play on a phone is a different story. A video stream needs a steady connection, and on mobile data it uses far more of your allowance than a pokie does. I play live tables on Wi-Fi where I can and keep pokies for the train. If a table feels cramped, turn the phone sideways; the extra width usually gives the betting grid room to breathe.

As for the apps, they make sense if you play often and want Rocket one tap away on your home screen. If you only drop in now and then, the browser version does the job without taking up storage. Either way the account, the balance and the cashier are the same, so you can switch devices mid-week without losing track of anything.

One more point for phone players: the A$20 minimum deposit and the fast e-wallet and crypto routes work the same way on mobile, so short, frequent sessions are easy to manage. Settle on a budget before you open the lobby, because a phone makes it very easy to keep tapping.

The Rocket Casino login form is short: the email or username you registered with, and your password. The login button sits at the top of the page, where you would expect it, so there is nothing to hunt for even on your first visit.

If you forget your password, use the reset link on the form rather than opening a fresh account. A second account usually breaks casino rules and can complicate withdrawals later, which is the last thing you want after a good run on a pokie.

On a library-heavy site, logging in before you browse saves a step, because real-money play needs an active session anyway. Once you are in, the lobby, the cashier and your balance are all a tap or two away, and you can move from a pokie to a live table without signing in again.

Security is mostly in your hands. Use a password you do not use anywhere else, log out on shared devices and never let a browser on a work or family computer remember your details. If something looks wrong, such as activity you do not recognise, contact support through live chat, which runs 24/7, and change your password straight away.

The same details work in the mobile browser and in the apps for iOS and Android, so one set of credentials covers every device you play on.

If you want to know how to contact Rocket Casino customer service, there are two routes: live chat, which runs 24/7, and email. Chat is the one I would use for anything urgent, such as a deposit that has not appeared or a game that froze mid-round. Email suits longer questions and documents, since you keep a written record of the whole exchange.

Support is also the right place for library questions, for example which games count toward a promotion or why a title you played last week has moved. Give the game name, the studio and the time it happened; a precise question shortens the conversation for both sides and gets you back to the lobby sooner.